Welcome to AppaloosaEmail

General FAQ

How Do I Change My Password?

1) Click on the Preferences menu located in the upper right hand of your account. The preferences window will open.

2) Click Change Security Settings

3) Underneath Change Password enter your password information. The password requirements are found to the right of the fields.

NOTE: You will need to enter your current password first, then enter, and re-enter the new password.

4) Click Save in the top-left corner of the preferences window

How Do I Change My Session Timeout?

The Session Timeout feature will protect your account while you're away from your computer. You can choose the length of time you would like your account to remain active while it is inactive. After the time, your account will automatically log itself off, preventing unwanted access to your information.

You may change the Session Timeout duration in your account's preferences menu, located in the top-right corner of the application.

1) Click on the Preferences menu located in the upper right hand of your account. The preferences window will open.

2) Click Change Security Settings

3) Underneath Session Timeout enter the desired number of minutes you'd like your account to remain open with inactivity.

NOTE: You may enter '999' minutes to set your account to never automatically logout.

4) Click SAVE in the top-left corner of the preferences window

How Do I Configure My Email Signature?

Setting an Email Signature will automatically append a custom message to the bottom of each new email. The Email Signature will be displayed and editable in the message composition window.

You may configure this in your Preferences Menu, within Email Preferences underneath the Name and Signature heading.

To add an email signature:

1) Login to the web application

2) Click on Preferences

3) Click on Name and Signature

4) Input the desired email signature

5) Click Save

How Do I Edit My Contact Information?

Users have the ability to edit their contact information at anytime.

1) Click on the Contacts Application

2) Click the Actions dropdown

3) Click Edit My Information

4) A new window will open (you may need to set your browser to allow popups for AppaloosaEmail.com).

5) Make any desired changes to your information

6) Click Save (located in the top-right of the window)

How Do I Update My Secret Question?

Your Secret Question is used as a security precaution to prevent others from accessing your account, in addition to verifying your identity when resetting your password. This may be changed at anytime within your account's Preferences Menu.

1) Click on the Preferences menu located in the upper right hand of your account. The preferences window will open.

2) Under General Settings click Change Security Settings

3) Under the Secret Question/Answer heading, use the dropdown to select your prefered Secret Question

4) In the text box immediately below the Question, enter your Secret Answer

5) Click Save in the top-left corner of the preferences window

Email FAQ

Can I filter emails by date, size, subject, and from?

Yes. To filter emails by Date, Size, Subject and From Address:

1) Click the Email icon. Locate the the From, Subject, Date, and Size column headers above the email messages.

2) To filter one of these columns, simply click on the column header of your choice.

3) To reverse the filter, click on the column header again

Can I flag sent messages with an importance level?

Yes. When composing an email, you may flag a message as low, normal or high importance by using the 'Importance' dropdown to assign the desired level of importance.

Can I have the system check sent messages for new email addresses to add to contacts?

Yes, to set this up all you would have to do is go to preferences and click on 'save new addresses' in the contact section of preferences. This will automatically check your sent message for any addresses that are not currently in your contact list and give you the option to save them to your contact list after this message has been sent.

How do I add a new email address?

Please contact your AppaloosaEmail Administrator at support@AppaloosaEmail.com , or call (208) 882-5578 ext 235 to add another email address to your account!

Support is available from 8am - 5pm PST, Monday through Friday

How do I change the number of emails that I see on a page?

1) Login to your account

2) Click on Preferences (located in upper right hand corner)

3) Click on General Settings (located under Email section)

4) Under the Viewing Emails section, you can select the number of emails you wish to display: 10, 20, 50, 100 or 250.

5) Click Save

How do I create a new email folder?

AppaloosaEmail has allows both root folders and sub-folders.

To create a root folder:

1) Right-click on My Folder (located at top of the folder tree list)

2) Click on Create Folder and name the folder

To create a sub folder:

1) Right click on the folder that your sub-folder will be added to.

2) Click on Create Folder and name the folder.

How do I delete all messages in a folder?

1) Select the desired folder

2) Hold down the 'Ctrl' key and then press the 'A' key

3) Click on the Delete or Red X button at the top of the page, or simply press the 'Delete' key on the keyboard

This will delete all the emails displayed on the page. Depending on the number of emails in the folder and the number of emails displayed, viewing displayed emails, you may have to complete steps 2 and 3, a few times.

NOTE: Both the Junk Folder and Trash folder can be emptied by right clicking on either folder and selecting empty

How do I flag email messages as junk?

1) Highlight the email message

2) Click on the FLAG AS button

3) Select JUNK

How do I hide/show the 'cc' and 'bcc' fields when composing a new email?

In order to view or hide the 'cc' or 'bcc' field when composing a new email all you would have to do is open the Compose window and click on the button named 'Show CC' or 'Show BCC'.

Can I turn the preview pane Off / On?

1) Click Preferences in the upper-right corner of the screen 2) Click General Settings under the Contacts section of preferences 3) Under Preview Pane select Off or On 4) Click Save

How do I mark messages as 'read' or 'unread?'

1) Click on the email message

2) Click on Flag As

3. Click on Read or Unread

How do I print an email?

To print an email:

1) Click on the email 2) Click on the Print icon (located at top of email section)

How do I reply to multiple recipients?

1) Open the email message

2) Click on Reply All

How do I select multiple messages?

AppaloosaEmail currently offers three options which allow you to select multiple messages using your keyboard functions. To access these functions, please use the options below.

Option 1: To Select All Messages:

1. Hold down the 'Ctrl' key

2. Then press the 'A' key

Option 2: To Select a Group of Messages:

1. Hold down the 'Ctrl'key and select the first email

2. Scroll down to the last email in the group and realease the 'Ctrl' key

3. Then hold down the 'Shift' key.

Option 3: To select multiple individual messages:

1. Hold down the 'Ctrl' key

2. Then click on the desired emails

How do I send a message to multiple contacts?

To successfully send a message to multiple contacts, you should first create a personal group for contacts. Once the personal group is created, please complete the following steps to send your message:

1) Open a New Email

2) Click on the To: button

3) Click on the desired group name

How do I send a message?

1. Click the “New Email” button and a new window will pop up with a compose screen.

2. To specify a list of recipients, you can use one of the following methods:

Manually type in a username or email address, separating multiple entries with a comma.

-OR - Use SimpleClick™ to enter individuals or groups without typing in an address. To use the SimpleClick™ function, do the following:

Click on the “To” button and your contact list will appear on the left-hand side of the window.

You may choose from personal, shared, and enterprise contacts. (See SimpleClick™ tabs.)

Then click on the desired names to automatically insert them into the “To” field of your email.

How do I turn on an Out of Office message?

To turn on your out of office message for an undetermined period of time, please use these steps: 1.) Click on Preferences 2.) Click on Out of Office Message 3.) Click on Turn Out of Office Message On

To turn on your out of office message for a predetermined period of time, please use the following steps: 1.) Click on Preferences 2.) Click on Out of Office Message 3.) Click on radio button next to Starting: 4.) Then either manually type in date (00/00/0000) -or- Click on Calendar icon and select date within Calendar 5.) Choose option for End Date. either Indefinitely or Until: 5.) Then either manually type in date (00/00/0000) -or- Click on Calendar icon and select date within Calendar

Note: You can create a personalized out of office message or you can use the standard default message. If you opt to create your own message, simply change both the Subject line and message content.

How to Save all outgoing messages?

1. Click on Preferences 2. Click on General Settings 3. Click on the Yes button located beneath Automatically save outgoing messages:

How will I know when I receive new messages?

1. Click on Preferences 2. Click on General Settings (under Email section) 3. Go to the New message notifications box 4. Use the drop down box beneath Notify me: to select desired time of notification.

What is Junk Mail?

Junk Mail, is the common term used to describe unsolicited email. Examples of Junk Mail include: ads, pyramid schemes, and prizes that you have "won."

To help minimize the receipt of Junk Mail, AppaloosaEmail allows you to customize your own spam filters as well as block any emails that include specific domain names, email addresses, subject or body text content, etc.

What is the largest size email I can send?

The largest email that you can send is up to 25MB in size.

Why am I not receiving an email that I know was sent?

If you aren't receiving emails which you know have been sent to you, please verify the following things:

1) Make sure the messages haven't been filtered into the Junk-Mail folder inadvertantly.

2) Contact the sender to see if they received any email returns or error messages.

Why am I receiving failed delivery email that I never sent?

This is typically caused by a spam message that was sent using your email address. This is a an attempt to send out spam message using your address listed as the return path. When the spammer sends their message to an invalid email address the bounce message comes back to your account, because they used your address.

This usually happens because your computer or someone who has you listed in their contacts could be infected by a virus.

Some possible solutions to prevent this from happening are:

1.

2.

3.

4.

Why can't I reply, forward, or open an email?

If you are unable to reply, forward or open an email this is likely caused by pop-up blockers . To solve this issue, please make sure that all pop-up blockers are disabled for the site.

Why can't I see the images in my email?

1. Click Preferences

2. Click on Junk Mail Controls

3. Select Not to hide embedded images within email.

Why can't I see the Print, Delete, and Save icons?

If you are experiencing difficulty in viewing the Print, Delete or Save Icons, please try the following steps:

1. In the Internet Explorer menu box go to Tools >>> Internet Options >>> Accessibility >>> Make sure all boxes are unchecked.

2. In the Internet Explorer menu box go to Tools >>> Internet Options >>> Security Tab >>> Custom Level>>> Make sure that 'Run ActiveX controls' is enabled.

3. If running or using Norton Internet Security, disable Norton then Log out and Log back into the application.

How do I unlock my account?

To unlock your account and reset your password, use the Forgot your Password? link available on the login page.

To use the Forgot Your Password? link:

1) Enter your username (in "username.enterprise" format, or the Email address assigned to your account) 2) Click the Next button 3) Confirm your identity by answering the security question and enter the last four digits of your phone number. 4) Click the Next button 5) You will be assigned a randomly generated password to use the next time you login. Copy this password (highlight and press Ctrl+C simultaneously) and paste it (Ctrl+V) into the Password field upon your next login. Once you login successfully, you will be prompted to change your password to something more unique and personal.

What is my password?

Your password is assigned to you by your Enterprise Manager.

If you don't know your password, use the Forgot your Password? link to have one randomly assigned to you and login. You will be prompted to change your password to something more unique and personal when you successfully login to your account.

What is my username?

Your username is assigned to you by your Enterprise Manager.

For example: John Smith is a user. His username may be:

john_smith@appaloosaemail.com

Please contact your AppaloosaEmail Administrator at support@appaloosaemail.com or by calling (208) 882-5578 ext 235 to obtain this information.

Support is available 8:00 a.m. to 5 p.m. Monday through Friday.

Why is my account locked?

Usually an acocunt is locked because of 5 invalid login attempts to the web application. If your account has been locked for 5 invalid logins, you can use the Forgot your Password? link or contact your Enterprise Manager to have the account unlocked.

If the account is not locked for 5 invalid login attempts, please check with your Enterprise Manager.

Highlight and Search

Can I turn on/off the Highlight & Search function?

1) Click on the Preferences menu.

2) From the Email Section, click on General Settings.

3) Within the Viewing emails category you will see the option for Highlight & Search.

4) Select the on or off button and click, SAVE.

NOTE: This feature can also be disabled when highlighting a word or phrase in email. Simply, click on the "Disable highlight and search" section of the pop-up menu.

How do I use the Highlight and Search method?

First, ensure that this feature has been enabled on your account by clicking on the Preferences menu. Under General Email Settings you will see a section for 'Highlight & Search'.

Next, when viewing an email, simply highlight the word or phrase (up to 50 characters) you would like to search for and after a 1 second pause the pop-up menu will appear.

Lastly, click on the 'Search Business.com for "your criteria"...' section and your results will automatically populate in a new window.

Is there a character limit?

Yes. The business.com search feature will only recognize up to 50 characters per search. Therefore, if you are searching for a phrase, the search & return reults will only apply to the first 50 characters of that phrase.

Is there a limit to the number of results I can receive?

Yes. The Business Search feature can return up to 50 results per search (10 results per page).

Why am I not receiving any results?

Search results are compiled directly from the Business.com database. If you perform as search that produces 'no results', it is likely that Business.com does not have an entry for that match in their database.

Hint: If you return 'no results', try to broaden your search by using a general term to begin. (ie. search for cars, rather than Corvairs)

Calendar

Can I attach files to meeting invitations?

Yes you can attach files to meeting invitations. In order to do this, just click on New Event, enter in all needed information and when done, click on the attachment tab and attach whatever files you may need.

Can I change colors associated with shared Calendars?

Yes. To change colors associated with specific Calendar:

1.) Click on color box located to the right of shared calendar 2.) Click desired color

Can I change Holidays by Country?

Yes. To change Holidays by Country:

1.) Click on Preferences 2.) Click on Holiday (under Calendar section) 3.) Choose desired Country 4.) Click Save

Can I change Holidays by Religion?

Yes. To change Holidays by Religion:

1.) Click on Preferences 2.) Click on Religion (under Calendar section) 3.) Choose desired Religion 4.) Click Save

Can I change my calendar view?

Yes. To change the view of Calendar:

You can change the default Calendar view by:

1.) Clicking on Preferences 2.) Clicking on General Settings 3.) Using the drop down menu and selecting desired view (Monthly, Weekly, or Daily) 4.) Click Save

To change view of Calendar for current session. While in Calendar section:

Click on icons located above Calendar (Monthly, Weekly, or Daily). This will hold this setting only while your in Calendar. If you leave Calendar and come back the Calendar will show what the default setting in preferences.

Can I drag drop an appointment?

Yes. You can drag drop appointments. If the appointment was created by you or the appointment is in a shared calendar when user has granted you full access. Simply:

Left click and hold down. Drag event to desired location and release.

Can I receive email notifications for scheduled appointments?

Yes. To receive Email Notifications:

1.) Click on Preferences 2.) Click on General Settings 3.) Click on check box next to Through: Email 4.) Click Save

Can I share my calendar with a group of my contacts?

To share your calendar with a group of your contacts:

1.) Click on Preferences 2.) Click on Calendar Sharing (under Calendar section) 3.) Select which level of access you want to grant 4.) Click on group which you would like to Insert 5.) Click Insert 6.) Click Save

How do I change First day of Week in Calendar?

To change the first day of the week in the calendar:

1.) Click on Preferences 2.) Under General Settings 3.) Select the desired first day of the week 4.) Click Save

How do I change my Calendar name?

To change the calendar name:

1.) Click on Preferences 2.) Under Calendar section Click on General Settings 3.) In Calendar Name type in desired name 4.) Click Save

How do I change my Calendar View Increments?

Yes. To change the Calendar time Increments.

1.) Click on Preferences 2.) Click on General Settings 3.) Next to Calendar View Increment select desired Increment 4.) Click Save

How do I change the time when I receive appointment notifications?

In order to change the time when you receive appointment notifications you would:

1.) Click on Preferences 2.) General Settings 3.) Adjust the Reminder Time accordingly. 4.) Click Save

How do I create a new appointment?

There are four main ways to add an appointment to your calendar: two which lend themselves best to quickly adding appointments which require few details and do not involve inviting other attendees, and two which are best used when doing detailed event planning and inviting other attendees.

Quick Events

Highlight & Type: To add an event, simply highlight the desired block of time on your calendar, and type a description. If needed, you can add additional details or invite attendees by right-clicking on the event and choosing “Edit Event”. QuickAdd: To add an event, simply type a description into the QuickAdd scheduling box. This convenient feature recognizes times, activities, days and dates, and schedules your event using a set of built-in rules of thumb. For example, if no time is specified, “lunch” is assumed to start at noon and last 1 hour. If needed, you can add additional details or invite attendees by right-clicking on the event and choosing “Edit Event”.

Detailed Events

Right-Click Menu: To add an event, left-click on the desired date and start-time, right-click, and select “New Event”. An appointment screen will appear with the desired date and

How do I delete an instance of a recurring event?

1.) Right-click on the event instance you would like to delete 2.) Select delete instance.

How do I edit an appointment?

Once you have created a new event in your Calendar, you can easily view or edit the details of that event.

1) To view the Subject, Start, and End times for an existing event, simply mouse over the event entry on your Calendar. A text box will appear, displaying the desired information.

2) To change the date or Start time of an event you have scheduled, you may either:

- Drag & drop the event to the new desired Start date and time. Events may be dragged to either the main calendar view, or any small calendar view. Dragging & dropping from one date to another will result in no change in the desired Start time.

- Grab the top or bottom edge of an event and resize it to change its duration.

How do I invite an attendee to an event?

To invite an attendee, type the email address or username of the person you wish to invite. Or, if the person you wish to invite is in your address book, use the SimpleClick feature by clicking the name of this person from your Contacts list pane.

How do I make changes to a shared calendar?

Note: You must have full access to a shared calendar In order to make changes to it.

1.) Click the Calendar icon 2.) Click on the link of the calendar name in the bottom-center of the page 3.) Verify you are in the correct calendar by checking the upper-left corner of the calendar 4.) Make change to appointment

How do I print my calendar?

To Print your calendar:

Choose the view in which you would like to view your calendar (Daily,Monthly,Weekly) and then click on the Printer icon in order to print this view.

How do I share a calendar?

1.) Click Preferences in the upper-right corner of the screen 2.) Click Calendar Sharing 3.) Click in the textbox for the type of access you want the user to have to your calendar 4.) Click the user or group from the contacts pane or type in the users email address or username 5.) Click the Save button

How do I turn off appointment notifications?

To turn off appointment notifications:

1.) Click Preferences 2.) Under the Calendar section, click General Settings 3.) Set the Remind drop-down menu to No Reminder 4.) Uncheck Email and Popup 5.) Click the Save button

How do I view multiple shared Calendars at one time?

When other users have shared their calendars with you, there are two options for the manner in which their schedule data is presented to you:

1) All calendars which have been shared with you will be listed in the Calendars pane in the lower section of your Calendar view. Simply click on the link for any of these shared calendars in order to view only that individual’s calendar.

2) To view your own calendar overlaid with the calendars of one or more other colleagues, check the boxes of the users whose schedules you wish to see overlaid on your own. This feature can greatly simplify the scheduling of meetings on those occasions when you may not wish to use the Find First Available automated scheduling feature.

How to display birthdays in Calendar?

To display the birthday in your calendar:

1.) Click on the Contacts Icon

2.) Click on Contact

3.) Click on Edit

4.) Click on Details Tab

5.) Click Type in Birth date or click on small calendar icon and choose date

6.) Check Show birthday in my calendar

7.) Click Save

Is there any way to email all attendees of a calendar event?

Yes, you can email all attendees of a specific calendar event. To do this, you can right click or double click on a specific calendar event and then click on the attendees screen. Once on the attendees screen you can then click on the 'Email all attendees' button and a new email compose window should open up with all attendees email address populated in the 'to' field.

What does the quick add feature do?

The convenient Quick Add feature recognizes times, activities, days and dates, and schedules your event using a set of built-in rules of thumb. For example, if no time is specified, “lunch” is assumed to start at noon and last 1 hour. If needed, you can add additional details or invite attendees by right-clicking on the event and choosing Edit Event.

What is free / busy access?

Free/Busy access allows users to only view appointment times. No other appointment information is displayed.

What is the Difference Between Full Access, Shared Access and Free-Busy Access?

“Free-Busy Sharing”: which displays free and busy time blocks only, with no

details regarding Subject, Attendees, etc.

“Read-Only Sharing”, which displays both free/busy time and event details,

but does not permit changes to event dates, times, or details.

“Full Sharing”, or Administrative Access, which allows users to not only view

your calendar, but also provides the ability to add and edit appointments.

Note: Users of other Calendar systems can only have Free-Busy Sharing

Why did my Calendar colors change?

You can assign each user which you are sharing calendars with a color in order to organize these shared calendars better. When selecting a specific calendar to view, the assigned color will show up on your calendar while viewing. If you clear your cache in the browser, this will reset these colors back to the default colors originally assigned and remove the assignments which you have previously saved.

Why do my appointments display with the incorrect times?

If your appointments are displaying with the incorrect time then:

Check the Windows system clock and make sure that the time zone is set to your current local time zone. The calendar runs off of the Windows system clock and would be affected in the application if this was changed or altered in any way.

Why does a meeting request show up on My Day but not in my Calendar?

There is a delay on the time it takes a meeting request to be created, and the time it takes to show up in the calendar. The request immediately shows up in the MyDay section, but is delayed when showing up on the calendar itself.

Contacts

Can I email a group of Contacts?

Yes, To email a group of Contacts, Use SimpleClick™ to enter individuals or groups without typing in addresses.

Open a new email: 1) Click on To button 2) Click on group name or the individual contacts you wish to send the email to.

Can I export my contacts?

Yes, to export contacts:

1) Click the Contacts icon 2) Click the drop-down arrow next to Actions 3) Choose Import/Export Contacts. 4) Select the Section of contacts you would like to delete (Enterprise, Personal, Shared or all) 5) Choose the type of format you would like to export these contacts ( CSV or vCards) 6) Click Export

Can I filter my contacts?

Yes. Contacts can be filtered by clicking on header columns or by clicking on the Letter of the contact.

To filter by the header column: 1) Click on the Contact icon 2) Click on the desired column in which you want to filter (display name, work email, etc..)

To filter by Letter of Contact 1) Click on the desired Letter

Can I import my contacts from another program?

Importing Contact Information

You can import a previously existing contact list from ACT!, MS Outlook, Outlook Express, or Goldmine.

You must first export your contact information from your other contact manager program. Follow that program's directions for exporting contact information. Save the contact information in .CSV format (comma separated values). If allowed to choose a specific .CSV file format, choose a DOS formatted .CSV.

To access the importing feature:

1) Click the Contacts button at the top of the application. 2) Click on the drop-down arrow next to Actions. 3) From the Program drop-down list, select Import/Export Contacts. 4) Click the Import button. 5) Click Browse 6) Select the file you wish to upload, and click Open. 7) Select a group to import to (If any) 8) Click Import. 9) Create field mapping from the grid for all incompatible fields 10) Click Accept.

Can I modify an existing group?

Yes, There are three ways to modify and existing group:

From the Contacts application you can:

1) Click the drop-down arrow on the VIEW button 2) Select the Groups, and then the type of groups you would like to view (Enterprise or Personal) 3) A list of Groups will then appear in the grid below with the options to share, modify, or delete. 4) Select the MODIFY button across from the group(s) you wish to modify. 5) From there you can add or remove contacts and click SAVE when finished.

-or-

1) Click the drop-down arrow next to View 2) Highlight Personal Contacts or Enterprise Contacts 3) Select the desired group 4) Click the drop-down arrow next to Actions 5) Click Modify Group 6) Make necessary changes ( rename Group add/remove contacts) 7) Click Save in the upper-left corner of the window

From the SimpleClick menu you can:

1) Right-click the Group name in the SimpleClick Window 2.) Click Modify Group 3) Make necessary changes ( rename Group add/remove contacts) 4) Click Save in the upper-left corner of the window

NOTE: Only users who have full access to Enterprise Contacts will have the option to add, modify, or delete these Contacts. Access can be granted to individual users by the Enterprise Manager.

Can I print my contacts?

Yes, you can print individual, groups or all contacts. * If you are trying to print Enterprise or Personal you are in that section.

To print your contacts, follow the instructions.

For Individual: 1) Double click on the contact 2) Click on the print icon

For Group: 1) Click on group name in the SimpleClick Window (located in the far left pane) 2) Click on the print icon -or- 1) Click drop-down arrow next to view 2) Highlight either Personal or Enterprise (depending where the group is located) 3) Select group name 4) Click print icon

For All: 1) Click on the Contacts icon 2) Click on print icon

How do I create a new personal group?

To Create a New Personal Group:

1) Click the Contacts icon 2) Click on the drop-down arrow next to New 3) Select Personal Group 4) Type the Name of the Group 5) Click the contacts you would like to add from the contact listing on the left 6) Click the Save button in the upper-left corner of the screen

What is SimpleClick?

SimpleClick™ is AppaloosaEmail's patented name-based system that makes it incredibly easy to communicate and share information with people with the simple click of a button. Use SimpleClick™ to instantly insert names within the AppaloosaEmail application when writing emails, sharing files, or when instant messaging.

To use SimpleClick™:

1) Click on the “To” button and your contact list will appear on the left-hand side of the window.

2) You may choose from personal, shared, and enterprise contacts.

3) Simply click on the desired names to automatically insert them into the “To” field of your email.

4) To send carbon copies of your outgoing email to others, enter additional email addresses in the “CC” field by using SimpleClick™ or by manually typing them in.

5) To send a blind carbon copy that does not display the recipient's email address to other recipients, enter the email addresses in the “BCC” field by using SimpleClick™ or by manually typing in the address.

What is the difference between Modify Access and Full Access?

Modify Access allows a user to make changes to the contacts but does not allow the user to delete the contact.

Full Access allows users to both modify and delete contacts.

eFax

Throw away your fax machine and visit your inbox! Sending a fax has never been easier.

Can I use my eFax Corporate account?

At this time, eFax corporate is not supported through the AppaloosaEmail interface. eFax intends to add this functionality for use in the future, but official dates have not been released.

Do I need to sign up monthly?

If a monthly commitment is not right for you, just click "Send Now Using Fax-On-Demand". Fax-On-Demand is a low-cost fax service that you can use as-needed, without having to commit to monthly payments.

Send faxes anywhere in the U.S. and to more than 20 countries for just $0.75 (USD) for the first page, and $0.25 for each additional page per fax transmission. Please note that each recipient of your fax will be counted as a separate transmission.

How can I send an eFax?

You Can send an eFax in two different ways:

1. Enter your Email application

2. Click on the arrow in the New button on your tool bar

3. Using the dropdown menu, select Fax

4. From the next screen, choose from the options: Learn More/Sign Up, Already a User, Send Now Using Fax-On-Demand

5. Follow the prompts to send an eFax

Or

1. Enter your Contacts application

2. Choose a Contact (that has a fax number stored)

3. Click the Send Fax icon

4. Follow the prompts to send an eFax

How do I Add my eFax # to my Contacts profile?

To Add your eFax # to your Contacts profile

1. Go into your Add my eFax # to my Contacts profile

2. Under Email select eFax Settings

3. Fill in your eFax Number and eFax Pin

4. Check the box that read: "Add my eFax # to my Contacts profile"

5. Save your Preference changes

How much does an eFax cost per month?

eFax Pricing

Your 30-day free trial includes receiving up to 130 fax pages and sending up to 30 fax pages free. After 30 days, your eFax Plus subscription will automatically continue at $16.95 (USD) a month, which includes receiving up to 130 fax pages and sending up to 30 fax pages a month free. Receiving faxes over the included amount costs $0.15 (USD) a page and sending faxes over the included amount to numbers in the U.S. costs $0.10 (USD) a page. To check eFac rates for sending faxes to numbers outside the U.S. click on the eFax options within the eFaz window Note: For toll-free eFax numbers, all incoming fax pages are $0.20 (USD) a page and no free pages are included. Value Added Tax (VAT) may apply to these prices depending on your country of residence. See the eFax Customer Agreement for complete details.

How do I obtain my eFax Number and/or PIN?

If you would like to retrieve your eFax Number or PIN, please visit https://www.efax.com/efax/twa/page/forgotPassword to verify your account information. Your eFax Number or PIN will be sent to the email address specified as the contact address for your eFax account.

If you continue experiencing problems, please contact Customer Service , to provide the following information for verification:

• Old Email Address(es) listed for your eFax number • New Email Address, at which you want to receive faxes • Zip Code, according to your eFax account’s Billing Information • Last 4 digits of your Credit Card Number, to which your eFax account is billed (if applicable) Upon verification, we will send your account information to your new email address.

I already have an eFax account, can I still use it?

Yes, you can still use your pre-existing eFax account. All you would need to do is click on the option that says 'Already a User' and enter in your current account information.

Email Marketing

Are there any additional costs for using Email Marketing through AppaloosaEmail?

No, there are no charges by AppaloosaEmail for using AppaloosaEmail to launch email marketing campaigns.

Who do I contact for service questions related to Constant Contact?

Many customer service questions are addressed at the following site:

Constant Contact Customer Service

Constant Contact's Customer Service Center is open daily.

Who uses the Email Marketing feature?

Anyone that wants to send marketing communications to their customers and do so seamlessly though the AppaloosaEmail email application.

Why can't I see the Email Marketing option?

The Email Marketing feature can be disabled or enabled by the Enterprise Administrator. If you cannot see this feature in your application, please contact your Enterprise Administrator.

Layout Manager

How can I exclude a pod from one of my layouts?

You have the ability to minimize the pod for a layout. The pod will remain, but will not take up as much space as it normally would when expanded. The minimized pod may be organized wherever you would like to put that as well.

How do I get the Layout Manager to stop prompting me to save?

The Layout Manager detects when you make changes to the layout of you application screens and will prompt you to save them.

To disable the change layout prompts:

1) Go to your preferences, under General Settings, and click Layout Settings.

2) Select the desired preference and click Save

For more information on this functionality, click here

How do I save a layout?

Organize your pods the way you would like to see them in your saved layout. To do so, drag the top bar of the pod to a different location on your screen. Once you are satisfied with the pod locations, click on Layout Manager and select Save Layout As...Enter the name of the layout and click Save.

What is the Layout Manager?

The Layout Manager allows you to save the organization of the pods within each application. You may save these pods in whatever configuration you would like by dragging their top bar to another location.

Click here for more information on how to use the Layout Manager.

My Day

Why does the My Day screen say "Loading..."?

This will occur when the application is attempting to retrieve the updated account information. If the screen continues to say Loading... after several minutes the browser may have timed out while attempting to communicate with the server. It is recommended to click another application such as Email or Calendar and then click back on the My Day icon to refresh the My Day screen.

Sending Flowers with FTD

How Do I Contact FTD Customer Service?

To get in touch with FTD's Customer Support, please visit: http://www.ftd.com/12823/custserv/

How Do I Enter the FTD Store?

There are a few different ways to enter FTD within AppaloosaEmail.

Your My Day screen's Special Event pane will list all upcoming birthdays, anniversarys, and holidays. Below each of these events will be a Send Flowers link (when appropriate), which, when clicked, will open up the FTD Store right within your AppaloosaEmail application.

You may also enter the FTD store through an individual's contact information. Just open up their contact card and click the Send Flowers link located below their photo. This will take you directly to the FTD store.

For step-by-step instructions, please click here .

Which Holidays Are Compatible With FTD?

On your My Day screen's Special Events pane, AppaloosaEmail will automatically alert you to upcoming national and religious holidays (depending on your Calendar preferences). Depending on the occasion, we may recommend that it be appropriate to send a gift or flowers to a co-worker, loved one or friend.

Here is a list of Holidays that, when in your Special Events pane, will provide a quick link to send flowers:

Sending Gifts with Amazon

Frequently asked questions regarding sending gifts with Amazon.

How can I review or submit an order?

Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the "Place Your Order" button to submit your order. Once you place your order, we will send you a confirmation email. We will send you another e-mail message at the time of shipment. 1-Click shopping is automatically turned on for you so that it's even easier to order in the future.

How do I add Items to my Shopping Cart?

If you want to order an item from Amazon.com, click the "Add to Shopping Cart" button on the item's product detail page. If you want to buy the product from another seller, click the link in the More Buying Choices box instead and follow the directions. Once you've added an item to your Shopping Cart, keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the at the top of every page of our website.

How do I check an order status?

If you would like to review or change something about the order you placed before it enters the shipping process, click the Your Account link in the top right corner of most pages on our site. Here you will be able to change the particulars of your order without having to contact us.

How do I find Items?

First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its product detail page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our fulfillment center.

If you don't find what you're looking for in one of our Amazon.com stores, you may want to visit one of our international websites , including Amazon.co.jp, Amazon.ca, Amazon.co.uk, Amazon.fr, Amazon.de, and Amazon.at.

How do I pay for Items?

There are many ways to pay for your order. We accept American Express, Diners Club, Discover, JCB, MasterCard, Eurocard, MasterMoney, Visa, Visa Check Cards, Amazon.com gift certificates, or a check, money order, or cashier's check denominated in U.S. dollars and drawn on a U.S. bank. All orders must be prepaid. If you're paying with a credit card, enter the number without spaces or dashes.

Choose a password for your account so that when you come back to Amazon.com in the future, you can use the same shipping address and method of payment you provided during this first order. You will also be able to use your password to make changes to your order and account information. Make sure to choose something you will remember the next time you want to place an order. Passwords should be 4 to 16 characters long and can contain any combination of letters or numbers.

How do I place my first order?

Placing an order with Amazon.com is easy. There's no need to create an account first. You automatically create an account when you place your first order online. We cannot accept orders by phone, fax, or e-mail. All orders must be placed online.

How do I Proceed to Checkout?

Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item right away, click the "save for later" button next to the title. The item will move from your current Shopping Cart to the "Saved Items--To Buy Later" list below. If any of the items are to be gifts , click the "add gift-wrap/note" checkbox under the item. (You'll be given a chance to order gift-wrap and/or add a note during the checkout process.)

When you're ready to place an order for everything in the "Shopping Cart Items--To Buy Now" section of your cart, click the "Proceed to checkout" button. You will be taken to the first page of the order form.

The instructions below outline each step of our online order form. If at any point you encounter difficulty or receive an error message, please consult our troubleshooting tips .

I already have an Amazon account, can I still use it?

Yes, once you are finished shopping in the AStore and proceed to checkout, you will be asked to login in with your existing Amazon account information.